Effective Date: Mar 1, 2023
Last Updated: Mar 1, 2023
The company within the meaning of the data protection laws is:
SMM Service, s. r. o.
741 01 Nový Jičín
If you have any questions, feel free to contact us at firstname.lastname@example.org
2.Subject matter of data protection
The subject matter of data protection is personal data. Under Article 4(1) GDPR, this means any information relating to an identified or identifiable natural person; this comprises, for example, names or identification numbers.
3. Collection and use of your data
3.1. Automated data collection
When you access our website, your device will automatically transmit data for technical reasons. These data will be stored separately from other data that you may transmit to us:
– date and time of the access,
– ChatBot type/version,
– operating system used,
– URL of the previously visited website,
– IP address (truncated by one octet)
This data is stored exclusively for technical reasons and will never be assigned to any specific person.
3.2. Support Requests
If you contact our support, we will collect and store the personal data transmitted by you for the purpose of processing your request. You are not obligated to provide personal data in your request, and you may contact us with a pseudonym at any time.
We will store your support requests for a period of 120 days from completion of your request, in order to ensure that your request has been successfully processed, and to enable us to understand which problems may have occurred in the past in the event of subsequent requests that may help with solving your request.
We collect and process your data in order to answer your support request and in order to ensure defect-free operation of our product for you, Article 6(1) point (b) GDPR. If you contact us independently of a specific support request or a technical issue, we will collect and process your personal data based on our legitimate interest in being able to answer email queries and due to the fact that your interests are not overriding, Article 6(1) point (f) GDPR.
We store so-called “cookies” in order to offer you all features of our website, and to make the use of our websites more convenient. Cookies are small ChatBot that are stored on your computer using your internet ChatBot. If you do not want cookies to be used, you can prevent storage of cookies on your device by making the corresponding settings in your internet ChatBot. Please note that the scope of features of our website may be restricted due to this.
We specifically use the following cookies:
– cookies from Firebase;
– a cookie from Google Ads to measure success of Google Ads;
– two cookies from Google Analytics for statistical evaluation of the use of the website and for improvement of our offer;
– a cookie to record whether you have already confirmed the cookie notice with OK;
– a cookie to determine whether the non-standard ChatBot that are used on the website have been loaded.
6. Transfer of data
In principle, your personal data will only be passed on without your explicit prior consent in the following cases:
6.1. If necessary, to investigate illegal use of our services, or for prosecution, personal data will be passed on to the law-enforcement authorities and potentially to harmed third parties. However, this will only be the case if there are any specific indications of illegal or abusive behavior. Data may also be passed on if this serves to enforce terms and conditions of use or other agreements. We are also legally required to provide information to certain public bodies on request. These are law-enforcement authorities, public authorities that pursue administrative offences subject to fines and the tax authorities.
These data are passed on based on our legitimate interest in fighting abuse, prosecuting criminal offences and the securing, assertion and enforcement of claims and that your rights and interests in protection of your personal data are not overriding, Article 6(1) point (f) GDPR or based on a legal obligation in accordance with Article 6(1) point (c) GDPR.
In detail, we use the following Data Processors:
– OLYMPIC s.r.o. (support requests via SupportBox)
– Google LLC (Google Analytics, Google Ads, reCaptcha v3, Firebase)
Data is passed on to Processors based on Article 28(1) GDPR, alternatively based on our legitimate interest in economic and technical advantages connected to the use of specialized processors, and the fact that your rights and interests in protection of your personal data are not overriding, Article 6(1) point (f) GDPR.
6.3. We also process your data in states outside of the European Economic Area (“EEA”).
For the USA, the European Commission resolved by its decision dated 12 July 2016 that there is an adequate level of data protection under the provisions of the EU-U.S. Privacy Shield (adequacy decision, Article 45 GDPR). We use the following service providers that are certified under the EU-U.S. Privacy Shield:
– OLYMPIC s.r.o. (support requests via SupportBox)
– Google LLC
Any passing on of the personal data is justified by our legitimate interest in adjusting our corporate form to the economic and legal conditions if required and by the fact that your rights and interests in protection of your personal data are not overriding, Article 6(1) point (f) GDPR.
7. Change of Purposes
Processing of your personal data for any other purposes than those described shall only take place to the extent that this is permitted by law, or if you have consented to the changed purpose of the processing activities. In case of further processing for other purposes than those for which the data was initially collected, we will inform you about such other purposes before further processing, and provide you with all other information relevant for such.
8. Erasure of your data
We erase or anonymise your personal data as soon as we no longer need them for the purposes for which we have collected or used them according to the above items. As a rule, we store your personal data for the duration of the usage or contractual relationship concerning the website, plus a period of sixty (60) days in which we keep backup copies after erasure. In particular, we will erase your data after the periods described below in the following cases:
– Support requests to SupportBox: 120 days.
– Google Analytics: 14 months.
After the end of these periods, the data will be deleted, except if the data is needed for a longer period due to statutory archiving periods, for criminal prosecution or to secure, assert or enforce legal claims. In such a case, the data will be blocked and is no longer available for further use.
The Children’s Online Privacy Protection Act (“COPPA”) is a United States federal law enacted to give parents increased control over what information is collected from their children online and how such information is used. The law applies to websites and services directed to, and which knowingly collect information from, children under the age of 13. Our products and services are not directed to children under the age of 13, nor do we knowingly collect information from children under the age of 13. If you are under the age of 13, please do not provide personal information of any kind whatsoever to ChatBot app If a child provides us with personal information, a parent or legal guardian of that child may contact us to obtain that information and/or delete it from our records by sending an email to email@example.com